Help Center


GPS trackers need a clear view of the sky to properly receive satellite signals. Be aware that when GPS signal is blocked by buildings, trees or when the device is indoors, the device uses nearby cellular antenna towers to approximate its location. This is less accurate than GPS location, and might be hundreds of feet away or even a few miles in a non urban area. When the device uses cellular-based locations you will notice it on the screen by a semi-transparent blue circle displayed around the approximate location, and a text note about it. If Wi-Fi is available nearby, it will also be used for approximating the location. Tracki must not be surrounded by metal since it blocks GPS signals. DO NOT hide Tracki in metal enclosures, in the middle of the undercarriage, the engine compartment, wheel wells, a metal bumper, the trunk, glove compartment, or any boxed metal. If you need to attach Tracki to a car you can get a magnetic waterproof box with a battery to extend 6 times the battery life. You can also find more information by looking at our user manual.

We also have How-to Videos teaching you how to setup your Tracki Device and how to use to Tracki app.

Please take some time to read How GPS Trackers Work as well.

Tracki warranty

Download or View  Tracki Manual

Your Tracki device communicates its states via lights and sounds. The below chart explains the responses of the lights and sound:

Removing the battery cover of the Tracki  device

Do not pull up on the cover, simply slide the cover off of the device by pressing down.