Our system will allow you to view your device(s) location(s) through three ways: via the internet, via your web-enabled mobile phone, or via our mobile app.

Our system is designed to locate a Tracki  Device anywhere in the world (with NO ADDITIONAL costs or roaming fees) as long as there is GSM cellular service area. If the device enters an area without GSM cellular coverage, the GPS feature will not be able to report its current location until it re-enters an area with network coverage. Once it reconnects, it will transmit a history of its locations that you can view online.

 The picture below shows where all the buttons and lights are located on the device and the table below shows what causes these lights and sounds to occur.

Yes – It will work anywhere that you have a GSM 2G cellular signal.

Global Positioning System (GPS) serves as a worldwide radio system and was originally developed and implemented by the U.S. Department of Defense. GPS is a satellite-based navigation system comprised of 24 orbiting satellites. GPS works on the principle that if you know an object’s distance from several known locations, you can then calculate its location. The “known” locations are the GPS satellites, and the distance to the object is measured using the transit time of an encoded signal. The satellites also broadcast a data stream along with the encoded signal to transmit information about their location.

The Tracki device uses GPS (Global Positioning System) and cell ID technology to accurately track the device. It uses the wireless GSM network to transmit those positions to a web-based portal where users can view the device location.

The battery save mode, will place the device to sleep and wake up 2-4 time per day, report its location and go to sleep again to save the battery.

If you need this mode, let us know and we will turn it up for you.

If you need non-stop live tracking mode, than battery will hold for up to 4 days, depending on the tracking frequency (ie. once per min, or up to once per 2 hours)

Twelve months for manufacturer-related problems. This does not include abuse to the device or accidental damage or water damage.

You should not need to replace the unit unless it has been broken or damaged, or you wish to upgrade when a newer unit is available.

No. When you register your Tracki device on our tracking application, you will be able to list up to ten trusted individuals that you want to receive notifications. You can also designate how you want them to receive the alerts; either via email (free service) or text alerts (paid service). You can change or edit these names at any time. If you want them to be able to directly track your device, they would need your log-in and password to access the web-based service or mobile App.

The initial location is the hardest as the Tracki device is connecting for the first time with four satellites and figuring out where in the world it is. Most often this requires taking the device outside for 5 or more minutes. If activating in a home you may notice the initial location reported is approximate to your home but not very accurate. As your locator continues to gather data outside of the home and then inside, you will see its accuracy improve.

Your Tracki device needs to have a clear view of the sky so that the satellite signals can be received. “Clear View of the sky” means that the device needs to have an open line of sight to the GPS satellites in the sky. GPS was developed for shipping, aircraft and launch vehicles, which have an unobstructed view of the sky.

GPS satellites are in constant motion, rising and setting. In a given 2 hour time window, four satellites may rise and set over the horizon. This means that a satellite fix that was obtainable fifteen minutes ago in a location may not be obtainable in the next try.

No. The Tracki device works best in suburban areas such as neighborhoods, houses, schools, parks, and flatter regions. It can receive a GPS signal better in these areas because there is less obstruction of the GPS signal. The better line-of-sight the GPS has to the satellites, the more accurate the position will be. The Tracki device will work on a limited basis in cities where there are many high-rise buildings because the buildings decrease line of sight to the GPS signal causing errors in positioning.

Though there are restrictions placed by the military, today’s GPS receivers are extremely accurate thanks to their parallel multi-channel design. The Tracki device is usually accurate within 15 meters (~50 feet). Certain atmospheric factors and other sources of error may affect the accuracy.

Due to technological limitations of the GPS satellites’ signals, we cannot guarantee that the GPS device will work 100% of the time. GPS signals connections may experience downtime, interruptions or dead spots.