Product stopped charging and customer service replaced at no charge!

This is a reliable product with outstanding accuracy. Also, the customer service is reachable by phone via the app, and you don’t have to wait an hour to speak with them. Very friendly, and very supportive!

I lost my device (user error, no fault of Tracki), and sent an email to them after purchasing a new device. Received a call within 24 hours, and the woman I spoke to was exceptionally helpful in transferring the subscription over to the new device, informing me of the lifetime warranty, and getting me set up so if I lose this one, it'll be replaced for free!

Ive had two of these trackers for a couple of years now, and they've worked really well! Recently I had noticed it kept not updating as frequently as it should've, but I attributed it to it being old. Then about a week and a half ago, one of them went missing along with the extended life battery. So I contacted their live chat customer service because I had read an article saying that Tracki will replace lost or stolen devices and accessories.

I really like this tracker. I use it to keep track of my special needs 7 year old who is prone to wondering. Once I opened it, selected a year subscription, and calibrated the device, I tested the device by taking my daughter for a walk around the block, having the GPS track her each minute. Several times she turned around and backtracked before returning to our original path. I was amazed at how the Tracki caught each of these movements. I haven't had to use the device to find her yet (luckily!), but am confident it will do the job if needed.

Product was perfect for travel. Placed in my suitcase that I checked at the airport. It stayed charged and I was a le to track all the way to Europe and back. Also, customer service is excellent if you have questions.

Got my tracki device early, great packaging, icalled customer service to activate it and took minutes, no stress, and super friendly. The tracki looks great in its water resistant sleeve.

This device is pin point accurate. And mark with customer service was very helpful and professional